Shipping policy

SHIPPING & RETURNS

U.S. SHIPPING

Jenny Refined currently ships within the United States. Available shipping methods, estimated delivery times, and shipping costs are displayed at checkout.

Orders are carefully prepared before shipment. Once your order ships, tracking information will be sent to the email address provided at checkout, when tracking is available.

Please make sure your shipping address is complete and accurate before placing your order. If you notice an error, contact us as soon as possible at hello@jennyrefined.com. We cannot guarantee that an address can be changed after an order has been processed.

Delivery estimates are provided by the carrier and may be affected by weather, holidays, service disruptions, or other circumstances outside our control. If your tracking shows an issue, contact us and we will help you review the shipment with the carrier.

RETURNS & EXCHANGES

All pre-loved items are final sale. Because most pieces are unique and available in a quantity of one, we do not accept returns or exchanges for change of mind, fit, color preference, or other personal preferences.

Please review all photos, measurements, sizing information, condition notes, and product descriptions carefully before purchasing. You may contact us before placing your order if you would like additional information about an item.

If you receive the wrong item, an item damaged in transit, or an item that is significantly different from its description, please contact hello@jennyrefined.com promptly after delivery. Include your order number and clear photos of the item and packaging so we can review the issue and provide an appropriate resolution.

Nothing in this policy limits any rights or remedies that cannot be excluded under applicable law.

Last updated: September 11, 2026