Refund policy

1. Refund & Return Policy

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Refund & Return Policy

Last updated: September 12, 2026

At Jenny Refined, every pre-loved piece is individually selected, photographed, measured, and described with care. Because most items are unique and available in a quantity of one, all purchases are considered final sale, except as described below.

Final Sale

We do not accept returns or exchanges due to:

  • Change of mind
  • Fit or sizing
  • Color preference
  • Minor signs of previous wear that were disclosed in the listing
  • Differences in color caused by lighting, photography, or screen settings

Please review all photos, measurements, sizing information, condition notes, and product descriptions before placing your order. Because sizing varies across brands and eras, we strongly recommend comparing the listed measurements with a similar garment you already own.

If you need additional photos, measurements, or information about an item, please contact us before purchasing.

Incorrect, Damaged, or Misrepresented Items

Please contact us if:

  • You received the wrong item
  • Your order arrived damaged
  • The item is significantly different from its published description

Email hello@jennyrefined.com within 3 calendar days of delivery and include:

  • Your full name
  • Order number
  • A description of the issue
  • Clear photographs of the item
  • Photographs of the packaging, when applicable

Please keep the item and its original packaging while we review your request.

If your claim is approved, we will provide instructions and an appropriate resolution, which may include a replacement when available, store credit, or refund. Because most pieces are one of a kind, a direct replacement may not be possible.

Items returned without prior authorization will not be accepted.

Return Condition

When a return is authorized, the item must be returned:

  • In the same condition in which it was received
  • Unworn and unused
  • With all original tags attached
  • Free from perfume, smoke, makeup, pet hair, or alterations
  • In its original packaging when reasonably possible

We reserve the right to deny a return when the item does not meet these conditions.

Return Shipping

If the return results from an incorrect item, verified shipping damage, or a significant difference from the published description, Jenny Refined will provide return instructions and determine responsibility for the return shipping cost.

Original shipping charges are non-refundable unless required by applicable law or the return resulted from our error.

Refunds

Once an authorized return is received and inspected, we will notify you of the decision.

Approved refunds will be issued to the original payment method. Your bank or card issuer may require additional time to process and post the refund.

Lost or Stolen Packages

Jenny Refined is not responsible for packages marked as delivered by the carrier. If your tracking information shows delivery but you cannot locate the package, please:

  1. Check with members of your household and nearby neighbors.
  2. Verify the shipping address on your order.
  3. Contact the carrier.
  4. Email us so we can help you review the available tracking information.

Contact

For questions about this policy, contact:

Jenny Refined
Email: hello@jennyrefined.com
Phone: +1 774-209-9055
Address: 23 W Yarmouth Rd, West Yarmouth, MA 02673, United States

Nothing in this policy limits consumer rights that cannot legally be excluded.

2. Cancellation Policy

Eu incluiria essa regra dentro da política acima, antes de “Incorrect, Damaged…”.

Order Cancellations and Changes

If you need to cancel an order or correct the shipping address, contact us immediately at hello@jennyrefined.com.

We will make reasonable efforts to accommodate your request if the order has not yet been processed or shipped. However, cancellation or modification is not guaranteed.

Once an order has been processed, assigned a tracking number, or transferred to the shipping carrier, it cannot be canceled or modified.

If an eligible cancellation is approved, the refund will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Jenny Refined reserves the right to cancel and refund an order because of inventory errors, suspected fraud, pricing errors, payment verification issues, or an inability to fulfill the order.

3. Shipping Policy

A política atual já existe, mas pode ser substituída por esta versão mais completa:

Shipping Policy

Last updated: September 12, 2026

Jenny Refined currently ships within the United States.

Order Processing

Orders are normally processed within 2–3 business days, excluding weekends and federal holidays.

Processing time is separate from carrier transit time. During launches, holidays, severe weather, or periods of high order volume, processing may take longer.

Shipping Rates and Delivery Estimates

Available shipping methods, estimated delivery times, and shipping costs are displayed at checkout based on the order and delivery address.

Delivery dates are estimates provided by the carrier and are not guaranteed.

Order Tracking

When tracking is available, you will receive a shipping confirmation email containing your tracking information.

Tracking activity may take additional time to appear after the shipping label is created.

Shipping Address

Customers are responsible for providing a complete and accurate shipping address.

If you notice an error, contact hello@jennyrefined.com immediately. We will attempt to correct the address if the order has not been processed, but changes are not guaranteed.

Jenny Refined is not responsible for delivery problems caused by an incomplete or incorrect address supplied at checkout.

Delays

Carrier delays, weather conditions, holidays, service interruptions, and other circumstances outside our control may affect delivery.

If your tracking shows an issue, contact us and we will help you review the shipment with the carrier.

Returned Packages

If a package is returned because of an incorrect address, delivery refusal, or unsuccessful delivery attempt, the customer may be responsible for additional shipping charges before the item is sent again.

Damaged Packages

If your order arrives damaged, contact hello@jennyrefined.com within 3 calendar days of delivery.

Include your order number and clear photographs of:

  • The item
  • The external packaging
  • The internal packaging
  • The shipping label

Keep the item and packaging until we complete our review.

Returns

Most Jenny Refined products are unique pre-loved pieces and are considered final sale. Please read our Refund & Return Policy before purchasing.

Contact

Jenny Refined
Email: hello@jennyrefined.com
Address: 23 W Yarmouth Rd, West Yarmouth, MA 02673, United States